Return & Refund Policy

Last Updated: 2023.6.1

Thank you for shopping with Denimlo. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unworn, unused, and unwashed.

• Be in their original condition with all tags attached.

• Be returned in the original packaging whenever possible.

• Not be damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Final sale or clearance items.

• Gift cards.

• Personalized or customized products.

• Intimate apparel, bodysuits, swimwear, underwear, or other hygiene-sensitive items (if applicable).

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: reply@denimlo.com

Please include:

• Your order number.

• The item(s) you wish to return.

• The reason for the return.

• Photos if the item is damaged, defective, or incorrect.

After reviewing your request, we will provide return instructions and the appropriate return address via email.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received.

• The item arrived damaged.

• The item is defective.

We recommend using a trackable shipping service, as Denimlo is not responsible for returns lost during transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow:

• 3–7 business days for inspection and processing.

• Additional time depending on your bank, credit card provider, or payment service.

Original shipping charges are generally non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

Email: reply@denimlo.com

Please provide photos and your order information. We will review the issue and work to provide an appropriate resolution.

Order Cancellation

Orders may be canceled before they are processed or shipped.

If you wish to cancel an order, please contact us as soon as possible at:

Email: reply@denimlo.com

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the eligible item and place a new order.

Contact Information

Denimlo

Email: reply@denimlo.com

Phone: (+1) 514 416-9745

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM

For all return requests, return instructions, and return address information, please contact us by email before sending any items.